Updated February 2025

This privacy policy outlines how Caifu Property Group (‘Caifu’, ‘Us’, ‘We’) collect, hold, use, disclose, and otherwise manage your personal information in compliance with the Privacy Act 1988 (Cth) and amendments through the Privacy and Other Legislation Amendment Act 2024. It applies to all of your dealings with us.

You will always be able to access the current version of our privacy policy on our website. We may update this policy to reflect changes in legislation or business practices. The latest version will be available on our website.

How We Collect Your Personal Information

We collect personal information necessary for providing our services, including:

• Name, address, phone number, and email address
• Financial and billing information
• Transaction history and property details
• Information obtained through cookies and online tracking technologies
• SMS communication data, including phone numbers and message content where applicable

We collect your personal information via a number of methods. These include:

• In person at a meeting or seminar
• When you register for e-newsletters, fill out a form, or correspond with us via our website, email, or by telephone.

We collect your personal information for the following main purposes:

• To keep clients and contacts informed of current developments and the products and services we offer;
• To maintain contact with clients;
• To notify contacts and clients of events, products, and services;
• To manage and administer the products and services we offer;
• To improve our websites to provide you with a personalised experience;
• To provide you with information about other products and services we offer that may be relevant to you;
• Conducting marketing and promotional activities (with your consent);
• Sending service updates, alerts, and notifications via SMS.

You can opt-out of or manage the collection of your personal data at any time unless it is required for us to fulfil our contractual obligations.

How We Use Your Personal Information

We use your personal information to perform our services, respond to your requests, and provide you with information about our company. If personal information is not able to be collected, this may impact the level of service we are able to provide. Caifu operates nationwide. As a result, your personal information is likely to be used in other states or territories.

We may use your personal information to market our services, including by phone, email, or SMS. You can opt-in to receive marketing materials via email, SMS, or phone, and you may modify your preferences at any time by contacting us. If at any stage you no longer wish to receive marketing, please send an email to info@caifuproperty.com.au with your full name, postcode, mobile number, and the communication mediums you wish to unsubscribe from. We will endeavour to process your request within 21 days.

We may disclose your personal information to third parties who assist us in providing the products and services you request (e.g., a specified broker or accountant). With your verbal or written consent, we may use or disclose your personal information to the following third parties:

• Those that provide, manage, or administer our product or service to you;
• Those involved in product planning and development;
• Your representatives, including your broker, accountant, and legal advisers;
• Those required or authorised by law, for example, government or regulatory bodies for purposes related to public health or safety, the prevention or detection of unlawful activities, fraud prevention, security, or to protect public revenue.

We require third parties to protect your information in a manner consistent with this policy, the Privacy Act 1988 (Cth), and its 2024/2025 amendments. We will never sell your personal information. We will retain your personal information for no longer than necessary to fulfil the purposes for which it was collected or as required by law.

Security Of Your Personal Information

We take the security of your personal information very seriously and implement reasonable commercial measures to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. Your information may be kept in electronic form or hard copy.

We implement several processes to ensure your personal information is safeguarded. These include:

• Information storage security policies;
• Encryption and security measures for systems access;
• Providing discreet meeting areas for confidential discussions;
• Access control for our Customer Relationship Management systems;
• Secure web forms when collecting sensitive information;
• Measures to ensure the confidentiality and security of SMS communication data.

We take reasonable care to ensure any personal information you provide us via our website is protected. For example, if we require your sensitive information, our websites have electronic security systems in place, which include data encryption. Depending on your involvement with our company and the type of information collected, user identifiers, passwords, or other access codes may also be used to control access to your personal information.

In the event of a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

Use Of Cookies

You are not required to provide us with any personal information as a visitor to our website. You may choose to remain anonymous or provide us with a pseudonym if you do not wish to reveal your identity. However, please be aware that if this is impractical, we may be unable to provide you with proper services.

We use cookies on our website. Cookies are small text files placed on your computer when you visit our website that provide us with information such as your internet provider, date and time, search phrases, or referring websites. This information is not initially personally identifiable. However, it may become identifiable once you provide us with your personal information. Cookies assist us in monitoring traffic to the various pages on our website, enabling us to create a customised user experience.

You may block or delete cookies by changing the settings of your browser. However, blocking or deleting cookies may impact certain functionalities of our website, such as the ability to log in or access personalised content.

Blogs, Forums, And Other Social Media

Caifu communicates with clients via social media, forums, and other interactive platforms. Any personal information you disclose on these sites may be read, collected, and used by other users over whom we have no control. Caifu is not responsible for any use, misuse, or misappropriation by other users of any personal information you contribute in this manner.

Our website may include links to third-party websites. If you access those websites, you will be subject to their privacy policy, the terms, and conditions of which may differ from our own. You will need to contact or examine those websites or companies directly to determine their privacy standards, policies, and procedures.

Complaints

If you believe we have breached an Australian Privacy Principle or registered Australian Privacy Principle code and would like to make a complaint, you can do so in writing by emailing or writing to Caifu Property Group. We will endeavour to respond to your complaint within 30 days.

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For further information on privacy rights, please visit the OAIC website.

How To Contact Us

We are committed to respecting your right to privacy and protecting your personal information. You may request further information about the way we manage your personal information by contacting us directly.

Caifu Property Group
1A/76 Minnie St, Southport, QLD 4215
1300 881 422
info@caifuproperty.com.au