Privacy Policy

Effective date: 01/07/2026 — Last reviewed: 29 July 2026

  1. Introduction

Caifu Property (“Caifu Property”, “we”, “us” or “our”) provides property investment strategy, acquisition, portfolio management and related membership services to clients across Australia. We are committed to protecting the privacy of individuals who interact with us, including prospective clients, clients, website visitors, subscribers and members of the public.

This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access or correct your information or make a complaint. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and with the Spam Act 2003 (Cth) in relation to electronic marketing.

By using our website, subscribing to our communications, or engaging our services, you agree to the collection and handling of your personal information as described in this policy.

  1. Who we are

Caifu Property is a property investment strategy and acquisitions business, operating from offices in the Gold Coast (33/19 Brolga Ave, Southport QLD 4215) Sydney (Level 4, 100 Harris St, Pyrmont NSW) and Newcastle (50 Main Road, Boolaroo NSW, 2284).

Registered business name: Caifu Property Pty Ltd
ABN: 41 605 157 435

Privacy queries can be directed to our Privacy Officer using the contact details in section 14.

  1. The personal information we collect

The personal information we collect depends on how you interact with us; for example, browsing our website, subscribing to updates,making an inquiry, or becoming a client or member of one of our property investment programs. This may include:

  • Identity and contact information;  name, date of birth, postal and email address, phone number;
  • Financial information; income, assets, liabilities, borrowing capacity, superannuation details, bank details and other information relevant to assessing your property investment strategy and finance options;
  • Identification documents; driver’s licence, passport or other government-issued ID, where required for identity verification, finance applications or anti-money-laundering purposes;
  • Property and investment information; your investment goals, risk profile, existing property portfolio, and preferences regarding property type, location and budget;
  • Engagement records; correspondence, meeting notes, membership and program records, and records of the advice, projects and opportunities presented to you;
  • Technical and usage information; IP address, device and browser type, pages visited, and interactions with our website, emails and online forms (see section 10 on cookies);
  • Marketing preferences; records of your subscriptions and communication preferences.

We do not intentionally collect sensitive information (such as health information) unless it is volunteered by you and reasonably necessary for the services we provide, or unless we have your consent or another exception under the Privacy Act applies.

  1. How we collect personal information

Wherever practicable, we collect personal information directly from you, including when you:

  • Complete a subscribe, contact, enquiry or “get access” form on our website;
  • Register for a free consultation;
  • Apply for or take part in one of our membership or investment programs (such as Automatic Equity or our Done-For-You programs);
  • Use our client/customer portal (“Private Area”);
  • Speak with us by phone, email or in person, or provide a testimonial;
  • Interact with our marketing emails, social media pages or advertisements.

We may also collect personal information from third parties, where reasonably necessary and permitted by law, including from mortgage brokers, financial advisers, accountants, solicitors, conveyancers, property developers, real estate agents and other members of our professional referral network, credit reporting bodies and identity-verification providers, and publicly available sources (for example, property and title records).

Where personal information is collected from a third party, we will take reasonable steps to ensure you are made aware of the matters set out in this policy, unless it is unreasonable or impracticable to do so.

  1. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes including to:

  • Respond to enquiries and provide information about our services, programs and available opportunities;
  • Assess your circumstances and develop a tailored property investment strategy;
  • Source, present and facilitate the acquisition of investment properties on your behalf;
  • Administer membership programs, including onboarding, billing, renewals and ongoing portfolio support;
  • Facilitate introductions to, and coordinate with, our professional circle of finance brokers, accountants, solicitors, property managers and developers involved in your transaction;
  • Verify your identity, and meet our legal, regulatory and anti-money-laundering obligations;
  • Operate and maintain our client portal and internal record-keeping systems;
  • Send you marketing communications, newsletters, invitations and updates about opportunities, where you have consented or as otherwise permitted by law;
  • Improve our website, services and client experience, including through analytics;
  • Manage any complaints, disputes or legal claims, and comply with our legal obligations generally.

If you do not provide the personal information we request, we may be unable to respond to your enquiry, provide our services, or facilitate a property acquisition or finance application on your behalf.

  1. Disclosure of personal information to third parties

We may disclose your personal information to:

  • Members of our professional referral network engaged to assist with your transaction — for example, mortgage and finance brokers, accountants, solicitors and conveyancers, property developers and vendors, real estate agents, and property managers;
  • Our service providers; including IT, cloud hosting and data storage providers, email marketing and customer relationship management (CRM) platforms, payment processors, and website analytics providers;
  • Professional advisers, including our own legal, accounting and insurance advisers;
  • Regulatory bodies, government agencies or law enforcement where required or authorised by law;
  • A prospective buyer or seller in connection with an actual or proposed sale, merger or restructure of our business (in which case we will require the recipient to protect your information consistently with this policy).

We only disclose personal information to third parties for the purposes described in this policy, to enable them to perform services on our behalf, or as otherwise required or authorised by law. We do not sell your personal information.

  1. Direct marketing

With your consent, or where otherwise permitted by law, we may send you marketing communications about our services, investment opportunities, and programs by email, SMS or phone. Each electronic marketing communication will include a way to opt out.

You may withdraw your consent to marketing at any time by using the unsubscribe link in our emails, reply with “STOP” to SMS campaigns or by contacting us using the details in section 14. We will process opt-out requests within a reasonable time, consistent with the Spam Act 2003 (Cth).

  1. Disclosure of personal information overseas

Some of our service providers (for example, cloud storage, hosting, email marketing or analytics providers) may store or process personal information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle personal information in a manner consistent with the Australian Privacy Principles, including through contractual protections.

  1. Data quality and security

We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, complete and up to date. We encourage you to contact us if any of your details change.

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, including restricted access controls, secure storage systems, and staff training. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Where personal information is no longer required for any purpose for which it may be used or disclosed under the APPs, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.

  1. Cookies and website analytics

Our website may use cookies and similar technologies (such as web beacons, UTM’s and tracking pixels) to operate effectively, remember your preferences, and understand how visitors use our site. This may include tools such as website analytics and advertising or remarketing pixels (for example, Google Analytics or Meta/Facebook Pixel), which may collect information about your browsing activity on our site and elsewhere.

  1. Access to and correction of your personal information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Requests can be made using the contact details in section 14.

We will respond to access and correction requests within a reasonable period. There is generally no charge to make a request, although we may charge a reasonable fee to cover the cost of retrieving and providing access to information. In some circumstances, we may be permitted by law to refuse access or correction, in which case we will provide reasons for our decision.

  1. Sensitive information

We generally do not seek to collect sensitive information (such as health information, or information about racial or ethnic origin) about you. If you provide sensitive information to us; for example, in the course of discussing your personal circumstances; we will only use or disclose it for the purpose for which it was provided, a directly related secondary purpose you would reasonably expect, or as otherwise permitted by law or with your consent.

  1. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The updated policy will be posted on our website with a revised “Last reviewed” date. We encourage you to review this page periodically.

  1. How to contact us or make a complaint

If you have a question about this policy, wish to access or correct your personal information, or wish to make a complaint about how we have handled your personal information, please contact our Privacy Officer:

  • Email: info@caifuproperty.com.au
  • Phone: 1300 881 422
  • Post: Caifu Property, Po Box 7065, Southport Park, QLD 4215

We will acknowledge your complaint and aim to investigate and respond within a reasonable time, generally within 30 days. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Post: GPO Box 5288, Sydney NSW 2001